Refrigerator FAQs
Refrigerator FAQs
Find answers to all your questions about Samsung Refrigerators here.
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What is the best Samsung refrigerator?There isn’t a single “best” Samsung refrigerator that works for everyone — the right one depends on your kitchen space, storage needs, and features you care about.
Below are some popular Samsung models and who they’re best suited for:
Bespoke 4-Door Flex Refrigerator with AI Family Hub™+
• Best for: Tech enthusiasts and smart-home users
• Why: Offers premium smart features, customizable storage zones, and AI-driven convenience for maximum flexibility.
Bespoke 3-Door French Door Refrigerator
• Best for: Large families and everyday use
• Why: Provides a spacious interior and organized layout for plenty of fresh and frozen food storage.
Bespoke Side-by-Side Refrigerator with Beverage Center
• Best for: Beverage lovers and style-focused kitchens
• Why: Features a built-in Beverage Center and customizable finishes, making it ideal for entertaining and design-forward spaces.
Standard Side-by-Side Refrigerator
• Best for: Value-minded shoppers
• Why: Delivers reliable performance, good capacity, and essential features without premium add-ons.
Counter-Depth French Door Refrigerator
• Best for: Kitchens with limited space or a built-in look
• Why: Sits flush with cabinetry for a streamlined appearance while maintaining practical organization and storage.
Learn more about Samsung fridges here. -
What types of refrigerators does Samsung offer?Samsung refrigerators come in several styles to fit your space and storage needs, including 4-Door and 3-Door French Door models with flexible capacity, 4-Door Flex™ for adjustable temperature zones, Side-by-Side designs for easy access, Top Freezer options for smaller spaces, and specialty models that switch between fridge or freezer mode.
Visit our How to Choose a New Fridge Buying Guide for more information on refrigerator types and features. -
What refrigerator colors are available from Samsung?Most Samsung refrigerators come in traditional colors and finishes that you select at purchase:
• Stainless Steel
• Fingerprint-Resistant Stainless Steel
Bespoke Refrigerators feature panels that come in a limited number of different colors and finishes:
• White Glass
• Charcoal Glass
• Morning Blue Glass
• Stainless Steel
• Matte Black Steel
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What refrigerators sizes does Samsung offer?Samsung refrigerators come in 28–36" widths and 65–73" heights with standard depth, counter depth or narrow designs to fit most kitchens.
• 30-inch models fit small spaces.
• 33-inch models add room without full width.
• 36-inch models offer the most storage.
• Standard Depth gives max capacity.
• Counter Depth sits flush with cabinets.
Find the right fridge size. -
What are the features of Samsung refrigerators?Samsung refrigerator features include a range of cooling, convenience, storage and smart options for everyday use.
• Beverage Center allows easy drink access.
• Multiple ice types.
• FlexZone™ drawer with adjustable temperatures.
• AI Vision Inside™ helps identify what’s in your fridge.
• Wi-Fi with SmartThings connectivity.
• Family Hub™ for apps, photos and recipes.
Learn more about Samsung fridge features here. -
What smart features are available in Samsung refrigerators?Smart features on Samsung fridges help you stay connected in the kitchen. Family Hub™ lets you view recipes, photos, music and smart devices. AI Vision InsideTM shows select foods that you put in and take out of your fridge. AI Home adds a 9" screen with Bixby. Many models work with SmartThings for monitoring and AI Energy.
Learn more about Samsung fridge smart features here. -
Are Samsung refrigerators Energy Star® Certified?As of December 2023, 95% of Samsung Refrigerators were ENERGY STAR® certified, contributing to Samsung’s broader recognition as an ENERGY STAR Partner of the Year. ENERGY STAR Certified refrigerators meet energy-efficiency guidelines set by the EPA, and Samsung offers a wide range of home appliances that carry this certification.
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How much do Samsung refrigerators cost?Samsung refrigerator costs vary based on factors like the size, style, finish and features you choose with prices starting at $749. Shop online to compare prices and configurations.
Shop all refrigerators here. -
What is the average lifespan of a Samsung refrigerator?While a refrigerator’s lifespan can be affected by many factors, most Samsung refrigerators will last between 10-15 years with proper care.
3 For connected refrigerators that feature SmartThings connectivity, proactive monitoring and maintenance alerts provide diagnostics to address small issues before they impact performance, helping you keep the fridge running efficiently. -
What is a Bespoke AI Refrigerator?A Bespoke AI Refrigerator is a Samsung Bespoke fridge with built-in smart features like AI Vision Inside™, which recognizes select foods you put in and take out so you can keep track of what’s inside. Bespoke AI Refrigerators may also include the AI Family Hub™+ touchscreen for smart control and entertainment.
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What is an AI Family Hub™+ refrigerator?An AI Family Hub™+ refrigerator is a Samsung smart fridge with a larger 32 inch touchscreen and SmartThings connectivity that helps you manage food, schedules, and your home. Select models with AI Vision Inside™ can identify food items and help track groceries from the fridge door.
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What is an AI Home refrigerator?An AI Home refrigerator is a smart fridge with a built-in display that helps manage your kitchen and connected home. It lets you control SmartThings devices, view recipes and energy use, and access key functions from the door.
Shop AI Home refrigerators. -
What is an AI Hybrid Cooling refrigerator?An AI Hybrid Cooling refrigerator is a Samsung smart fridge that uses an intelligent hybrid cooling system to help keep food fresh while using energy efficiently. It combines a high-efficiency compressor with AI that adjusts cooling based on usage, helping maintain consistent temperatures when doors open or groceries are added.
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What is an AI Vision Inside™ refrigerator?An AI Vision Inside™ refrigerator is a Samsung smart fridge with an internal camera that recognizes select foods you put in and take out so you can keep track of what’s inside. When connected to SmartThings it can notify you when items are running low or expiring and help you plan meals more easily.
Shop refrigerators with AI Vision Inside™. -
What is a FlexZone™ Drawer refrigerator?A FlexZone™ Drawer refrigerator is a Samsung fridge with a dedicated middle drawer that offers flexible storage. You can choose preset temperature modes for items like meat, beverages, snacks, or produce, making it easy to switch uses and keep foods stored at the right temperature.
• Bespoke AI 4-Door French Door features a FlexZone™ Drawer with adjustable temperature settings to help organize and store meats, drinks and more.
• 4-Door French Door with FlexZone™ Drawer has four temperature options and a Smart Divider for flexible storage.
• Bespoke 4-Door French Door with Beverage Center and FlexZone™ Drawer lets you customize the middle drawer temperature for different foods. -
What is a Beverage Center™ refrigerator?Beverage Center™ refrigerators feature a built-in beverage station designed for fast, convenient access to drinks without fully opening the main refrigerator doors. The Beverage Center™ includes an AutoFill Water Pitcher that refills itself, an infuser option for flavored water, and a Dual Auto Ice Maker on select models for different ice styles .
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How do I order a Samsung refrigerator?Order your Samsung refrigerator in just a few easy steps:
1. Shop here and find the model you’d like to buy.
2. Choose available options (style, color) and select delivery or in-store pick-up.
3. Click Buy Now/Add to Cart, then go to Checkout.
4. Enter your payment and shipping info, then Place Order to complete your purchase. -
How long does it take a Samsung refrigerator to ship?Most Samsung refrigerators are shipped to match the scheduled delivery date shown at checkout. Large home appliances like refrigerators let you choose a delivery date at checkout, often as soon as about 3 days after ordering depending on your location and availability. Check your scheduled delivery date in My Orders after you place your order.
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Does Samsung charge a shipping fee for refrigerators?Samsung shows any shipping fees at checkout before you place your order. Some appliances like refrigerators may include free standard shipping, but if a shipping fee applies you will see it in your cart or at checkout.
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Does Samsung charge a delivery fee for refrigerators?Samsung shows any delivery fees at checkout before you place your order. Many refrigerators include free standard delivery, but if a delivery fee applies it will appear in your cart or during checkout.
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How do I modify my Samsung refrigerator order?You cannot modify your Samsung refrigerator order after it has been placed. Instead, go to My Orders, cancel the existing order if a Cancel button appears, then place a new order with the changes you want. You also cannot change the payment method after placing an order.
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How do I change my Samsung refrigerator delivery date or time?If your Samsung refrigerator has not shipped yet you can contact Samsung Order Support to request a new delivery date. If the item has already shipped you’ll need to work with the carrier on delivery timing as shown in your delivery emails or tracking information.
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How do I check the status of my Samsung refrigerator order?To check the status of your Samsung refrigerator order, sign in to My Orders on Samsung.com to see the current status of an order and the expected delivery date. After your order ships you’ll get an e-mail with tracking info. If you didn’t log in when you ordered, use the Search Orders page with your Order ID and email to view status.
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How do I track my Samsung refrigerator delivery?To track your Samsung refrigerator delivery, sign in to My Orders on Samsung.com and view the current shipping status and expected delivery date. You’ll also get an email with tracking info once the order ships. If you checked out as a guest, use Search Orders with your Order ID and email to view status.
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Is haul-away service available when I purchase a Samsung refrigerator?Yes, haul-away service is available with purchase of a Samsung refrigerator. Add it at checkout for an extra fee and the delivery team will remove the old appliance as long as it is empty and uninstalled, or with purchase of installation service. Some built-in refrigerators cannot be hauled away.
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Is installation service available when I purchase a Samsung refrigerator?Yes, refrigerator installation service is available when you buy a Samsung refrigerator. At checkout you can add home installation for an extra fee. The delivery team will deliver and install your fridge, replace connectors, level it and remove packaging.
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How should I prepare for my Samsung refrigerator delivery?To prepare for your Samsung refrigerator delivery:
• Measure the space so the height/width/depth fit and doors can open fully.
• Make sure the path from door to install spot is clear.
• Have a working grounded outlet and, if needed, a water shut-off valve within 6 ft for ice/water models.
• An adult must be present.
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Can I choose my Samsung refrigerator delivery date?You can choose your Samsung refrigerator delivery date during checkout when available by selecting from the calendar of delivery options shown. Delivery dates may vary by location and availability, and you’ll be contacted directly to confirm your delivery window.
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What payment and financing options are available for Samsung refrigerators?• Credit card or debit card (Visa, Mastercard, Discover, AmEx).
• PayPal and digital wallets like Samsung Pay, Google Pay and Venmo.
• Samsung Financing to pay over time on qualifying purchases.
• Affirm or Klarna installments split your purchase into multiple payments.
• Financing and pay-over-time plans may vary by order and eligibility.
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How can I fix my Samsung refrigerator?Some issues can be resolved by checking the power connection control settings or error messages. You can also review troubleshooting steps on Samsung Support or use the SmartThings™ App on compatible models. For ongoing issues request service.
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Why isn’t my Samsung refrigerator working properly?Common issues can include power or settings changes blocked vents or error messages. Start by checking the power supply and control settings. On compatible models you can also review alerts in the SmartThings™ App or visit Samsung Support for next steps.
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How do I get repair services for my Samsung refrigerator?You can request repair service on the Samsung Support site by signing in with your Samsung account, selecting your refrigerator, and choosing Request a repair. You can also find a local service center or schedule a technician visit through the Samsung Service Locator.
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What should I do first if my Samsung refrigerator stops working?First check that the refrigerator is plugged in and the circuit breaker is on. Then review the control settings and look for error messages. If your model supports SmartThings, you can also check alerts in the app before requesting service.
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How do I troubleshoot issues with my Samsung refrigerator?You can troubleshoot common refrigerator issues using Samsung Support or the SmartThings™ App on compatible models. Start by checking settings alerts and error codes. If the issue continues, we recommend scheduling professional service.
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Does my Samsung refrigerator need professional repair, or can I fix it myself?Some issues like adjusting settings or checking error messages can be reviewed using Samsung Support or the SmartThings™ App on compatible models. If problems continue or involve parts or cooling Samsung recommends scheduling professional service.
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How do I find a Samsung refrigerator repair services near me?You can find nearby Samsung refrigerator repair options using the Samsung Service Locator on the official support site by selecting your product type and location. You can also start a repair request or check service center info in Samsung Support.
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What information do I need to request refrigerator repairs?When you request repair service for your Samsung refrigerator, you’ll need details like the model and serial number registered in your Samsung account. You may also need your contact info and a description of the issue before you submit a service request or schedule a visit.
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Can I troubleshoot my refrigerator using the SmartThings™ App?Yes. If your refrigerator supports SmartThings you can use the SmartThings™ App to run basic troubleshooting. The app can check appliance status and guide you through basic diagnostics to help identify potential problems.
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How do I schedule a repair service for my Samsung refrigerator?You can schedule a refrigerator repair service for your Samsung refrigerator by signing in at Samsung Support, registering your product, and selecting Request a repair or Schedule a service appointment. You’ll choose a date and time and provide your model information.
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